Die Ware wird nach Zahlungseingang versendet. Die Versandkosten betragen für Deutschland 4 euro und ins auslan 12 euro.
Sie bekommen die Bank-Verbindung bei Zahlung per Vorauskasse in Ihrer Bestätigungsmail zugesandt.
Bitte lesen Sie unsere nachfolgenden Allgemeinen Geschäftsbedingungen aufmeksam durch.
Terms & Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of the Site or placing an order following any such changes constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Site.
Placing Orders and Contract Creation
The steps for placing an order on the Site and for forming a contract with us are as follows:
You will be guided through the ordering process by a series of instructions on the Site. You place your order by clicking on the “BUY NOW” button. Once you have placed your order, you will receive an order confirmation email detailing the products you have ordered. This is not an acceptance of your order by us. Your order is an offer to buy a product or products from us and your offer will not be deemed to have been accepted by us until we have sent you a dispatch confirmation email.
If we do not or cannot accept an order placed by you, for any reason, we will notify you. Once you receive the confirmation email, a contract is formed between you and us in relation to the product or products set out in the email and payment will be taken. No product will be shipped until payment has been made in full. The confirmation email will contain:
Details of your order;
Anticipated delivery date for your order or orders (if shipped separately);
Please check the details of the order confirmation email carefully. It is your responsibility to notify us if there are any errors or inconsistencies by contacting us by email at firstname.lastname@example.org.
The contract between us for products sold via the Site will be concluded in English. We will not file the specific details of your contract. If you do require any information regarding orders you have placed with us, please write to us at the address set out above.
In addition to our general returns policy for unwanted products, consumers have a 14 day period in which to cancel their contract with us and receive a full refund.
The cancellation period starts when we send you the confirmation email (this email indicates that your order has been accepted by us and, therefore, that a contract has been formed between us) and ends 14 calendar days after the day on which the product(s) is/are delivered to you. If you ordered multiple products in a single order and we ship those products in separate deliveries to you, the cancellation period will end on the 14th day starting from the day after you received the last of the products in that order.
To cancel a contract as above, you need to:
1. Inform us of your decision to cancel the contract. To do this, you can send us an email or letter clearly stating that you wish to cancel your contract or make your cancellation to us in writing here (in each case, including your name and order number). Either way, you must send your completed email/letter to our address before the end of the 14 day cancellation period.
2. Send the products back to us to the address set out below . You must do this no later than 14 days after you notified us of the cancellation. Again, weekends, bank holidays and public holidays are counted when you calculate the 14 days.
Please note that if you cancel the contract, you will have to pay the cost of returning the relevant products to us.
We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method – i.e. Recorded/Special Delivery – and that you retain your proof of postage.
Provided that you have cancelled the contract as above and we have received the products back from you (or you have provided us with evidence that you have sent the products back to us) within 14 days of cancelling the contract, we will reimburse all payments received from you in respect of the products including delivery charges up to the value of the least expensive type of standard delivery offered by us. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you (for example, if you have handled the products beyond the sort of handling that might reasonably be allowed in a shop).
The reimbursement will be paid (using the same means of payment that you used for the original transaction) within 14 days after receiving the returned products or the evidence that the products were sent.
Please note that this cancellation right does not apply to: any personalised products; any products made to your specifications; or other products which we have specified as non-returnable.
Faulty items can be returned at any time. Should you receive a faulty item please contact us by email atelier@quatre fleurs.de stating your Order Number and the nature of the fault.
We will refund the postage cost you incur to return the items.
Please ensure you return faulty items to us as soon as possible..
Bettina Maria Herholz
fax: 089 99894992
Ownership of and risk in the products you have ordered will pass to you at the time they are delivered to you. If you decide to return the product(s) to us for a refund or exchange, risk will remain with you until you have posted the returned products to us.
Given the unpredictability of technology and the online environment, quatre fleursdoes not warrant that the function or operation of this Site will be uninterrupted or error-free, that defects will be corrected, or that this Site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this Site you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our Site, and you agree that your access will be subject to these terms and conditions and that access is undertaken at your own risk.
Limitation of liability
We endeavour to present the most recent, most accurate, and most reliable information on our Site at all times. However, there may be occasions when some of the information featured on the Site may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in product prices, item availability, or in any way affects your individual order.
Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either express or implied. Please also note that because the colours of the products you will see on the Site depend on your monitor/screen, we cannot guarantee that the display of colour will be accurate and some colours may vary.
We reserve the right to amend errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price (regardless of whether or not the order has been confirmed and you have been charged). If your PayPal account has already been charged for the purchase and your order is cancelled, we shall issue a credit to you in the amount of the incorrect price.
Standard Returns & Exchanges Policy
Unless you have cancelled the contract (see the section on Cancellations above) or are returning a faulty item, our delivery charges are non-refundable, and quatre fleurs is not responsible for delivery fees or lost returns.
Faulty items will be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us.
We try to handle your orders quickly, with most in-stock items dispatching within 2-5 days of ordering; however, some orders may take up more time to process. Should any unforeseen delay occur, you will be notified within 48 hours of placing your order.
Prices quoted on the Site exclude delivery costs which are added to the total cost of the order
We deliver across Germany and the rest of Europe and the world. Please see delivery costs below:
Germany – 4,90 Euro
EU – 6,90 Euro (up to 2 kg)
Belgium, Bulgary, Denmark (beside Färöer, Grönland), Estland, Finnland (beside Älandinseln), France (beside colonies and departments), Greece (besideMountain Athos), Great Britain (beside channel islands), Irland, Italy (beside Livigno and Campione d’Italia), Kroatien, Lettland, Litauen, Luxemburg, Malta, Monaco, Netherlands(beside territories outside Europe), Austria, Poland, Portugal, Rumania, Sweden, Slowakei, Slowenia, Spain (beside the Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (beside the northern part)
Europe without the EU – 9,50 Euro (up to 2kg)
Älandinseln (Finnland), Andorra, Albania, Belaru, Mountain Athos (Greece), Bosnien-Herzegovina, Campione d’Italia (Italy), Ceuta (Spain), Färöer-Islands (Denmark), Georgien, Gibraltar (Great Britain), Grönland (Denmark), Island, Channel Islands (Great Britain Canary Islands (Spain), Kosovo, Liechtenstein, Livigno (Italy), Mazedonia, Melilla (Spain), Moldau, Montenegro, Norway, Switzerland, Russia, San Marino, Serbia, Turkey, Ukraine, the Vatican City, Cypres (northern part)
World – 15,90 Euro (up to 2 kg)
Egypt, Algeria, Armenia, Aserbaidschan, Israel, Jordan, Canada, Kasachstan, Libanon, Libyia, Marokko, Palastinian Territories, St. Pierre und Miquelon (France), Syria, Tunesia, USA
We accept the following methods of payment:
After placing your order you can transfer the amount indicated on the order confirmation within 4 working days to our bank account shown below.
Please note that we only send the ordered item after payment is settled. This can take some days, dependant on the different bank policies.
IBAN: DE29 70020270 0036489758
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All Terms & Conditons handled according to German Law.
You will be guided through the ordering process by a series of instructions on the Site. You place your order by clicking on the “BUY NOW” button. Once you have placed your order, you will receive an order confirmation email detailing the products you have ordered.
If you ordered more than one product, quatre fleurs will send you a confirmation email showing all ordered item together.
If you don`t receive a confirmation email or in case you have any other queries, please feel free to contact us at email@example.com.
Together with the confirmation email you receive all important information so as availability and bank directories.
Quatre fleurs will always be happy to take your special wishes into consideration concerning colour and form.
Delivery can be expected from 2 – 5 days after payment, if not told otherwise.
Quatre fleurs is looking forward to your order!